These Terms & Conditions govern your access to and use of the NCUI HAAT marketplace. By accessing, browsing, or purchasing through our platform, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using the website.

1. Use of the Platform

• Use the website strictly for lawful, legitimate purposes.
• Provide accurate, complete, and updated information when creating an account or placing an order.
• Do not misuse, disrupt, scrape, or attempt to gain unauthorized backend access to the platform.

2. Products & Pricing

• All products displayed are subject to availability.
• Product descriptions, dimensions, and images are provided in good faith; minor variations in weave, shade, or craft finish are natural for handmade items.
• NCUI HAAT reserves the right to revise pricing, product descriptions, or discontinue catalog items without prior notice.

3. Orders & Cancellations

• Orders are formally confirmed only upon successful payment authorization or verified confirmation.
• NCUI HAAT reserves the right to cancel or decline any order under exceptional conditions, including stock unavailability, pricing errors, or suspected fraudulent activity.

4. Payments & Billing

• All payments must be completed via our integrated, secure payment gateways (Cards, Net Banking, UPI, Wallets).
• Customers are solely responsible for ensuring billing credentials provided during checkout are valid and authorized.

5. Shipping, Returns & Refunds

• Orders are shipped in strict compliance with our Shipping Policy. Estimated timelines are indicative and subject to regional courier operations.
• Returns, exchanges, and claims are governed by our official Return Policy and apply only to eligible items within prescribed windows.

6. Seller Responsibilities

• Sellers and cooperative societies must deliver genuine, authentic handmade crafts and maintain accurate catalog listings.
• Merchants are required to adhere to our Seller Guidelines and all statutory commercial regulations.

7. Intellectual Property & Privacy

• Intellectual Property: All text, branding, graphics, logos, images, and portal architecture remain the exclusive property of NCUI HAAT and may not be reproduced without written authorization.
• Privacy: Your personal data and transaction records are protected and handled in accordance with our Privacy Policy.

8. Limitation of Liability & Policy Updates

NCUI HAAT makes every effort to provide accurate details and uninterrupted services. However, the platform shall not be held liable for indirect, incidental, or consequential damages resulting from website use, except where mandated by applicable Indian law.

NCUI HAAT reserves the right to amend these Terms & Conditions periodically. Continued use of the platform after changes are posted represents your acceptance of the updated terms.