At NCUI HAAT, we are committed to offering customers authentic, high-quality handmade products while supporting artisans and cooperative societies across India. To maintain a trusted marketplace, all sellers are expected to adhere strictly to the guidelines outlined below.

1. Product Quality

• Sell only authentic, handmade, or artisan-crafted products.
• Ensure every product meets the exact quality standards described in its listing.
• Deliver products that are completely free from defects or transit damage.

2. Product Listings

• Provide accurate product titles, descriptions, dimensions/specifications, and pricing.
• Upload clear, high-resolution images that accurately represent the real product.
• Ensure all listing details remain complete, honest, and regularly updated.

3. Pricing Policy

• Maintain fair and transparent pricing at all times.
• Prices should genuinely reflect the craftsmanship, value, and quality of the item.
• Applicable commission and platform charges are governed by the NCUI HAAT Terms & Conditions.

4. Packaging & Dispatch

• Pack all products securely using durable materials to prevent transit damage.
• Ensure packages are ready for pickup/dispatch strictly within the committed turnaround time.
• Use specialized, protective packaging tailored for delicate handmade crafts.

5. Seller Responsibilities

• Maintain accurate and sufficient real-time inventory counts.
• Fulfill confirmed orders on time without unapproved delays.
• Submit verified business, tax, and banking credentials.
• Strictly comply with all regional, state, and central commercial laws.
• Maintain prompt, professional communication with the NCUI HAAT support team.

6. Restricted & Prohibited Products

Items that are counterfeit, hazardous, prohibited by Indian law, or inconsistent with NCUI HAAT's artisanal standards are strictly prohibited from listing and sale.

7. Compliance & Account Enforcement

NCUI HAAT actively monitors catalog quality and merchant adherence. Non-compliance with these guidelines or general platform Terms & Conditions may result in immediate listing delisting, payout suspension, or account termination.

8. Seller Code of Conduct

• Interact with buyers and administrators with transparency, honesty, and respect.
• Provide authentic representations of products, materials, origin, and certifications.
• Uphold committed service levels, shipment timelines, and return commitments.
• Fully cooperate during dispute inquiries and buyer escalation reviews.
• Registering as a seller constitutes explicit agreement to uphold these core operational guidelines.