Find quick answers to frequently asked questions about shopping, artisan craft heritage, shipping, returns, and orders on NCUI HAAT.
1. About NCUI HAAT
Q1. What is NCUI HAAT?
NCUI HAAT is a dedicated platform that promotes authentic Indian handmade products created by artisans and cooperative societies across the country. It aims to preserve traditional crafts while connecting artisans with customers through both online and offline channels.
Q2. What is the thought behind selling handmade products?
Handmade products preserve India's rich craft heritage, support sustainable livelihoods, and provide rural artisans with fair market opportunities while offering customers unique, authentic, and high-quality products.
Q3. How does NCUI HAAT uplift artisans?
NCUI HAAT provides grassroots artisans with direct market access, digital visibility, and sustained commercial opportunities to sell their crafts to a wider audience, helping generate regular and sustainable income.
Q4. Are all NCUI HAAT products handmade?
Yes, most products are authentic and handcrafted by skilled artisans. Specific craft and material details can be found on individual product listing pages.
Q5. How does NCUI HAAT classify its different products?
Products are categorized systematically by type, craft technique, material, and region of origin to ensure a seamless shopping experience.
Q6. What type of products can I find at NCUI HAAT?
You can explore handicrafts, handloom textiles, home décor, ethnic fashion accessories, authentic apparel, artisanal gifts, organic foods, and traditional lifestyle products.
2. Shopping & Orders
Q1. Where can I buy NCUI HAAT products?
You can purchase products directly through our official website or at designated NCUI HAAT offline retail stores.
Q2. Is it necessary to have an account to shop?
Yes, to ensure accurate order tracking, invoice generation, and updates, you will need to create an account on NCUI HAAT.
Q3. How can I place bulk or corporate orders?
Customers and organizations interested in bulk or corporate gifting orders can reach out to us directly via our Contact Us page for specialized pricing and support.
Q4. Can I customize an item?
Customization availability depends entirely on the product type and the artisan cluster creating it.
Q5. Can I sell my products on the NCUI HAAT platform?
Yes. Cooperative societies, SHGs, and individual artisans can apply through our official vendor onboarding registration process.
Q6. What if an item is out of stock?
Because handcrafted items take time to make, out-of-stock items are restocked in batches. You may check back later or contact customer support for restock updates.
3. Payments & Billing
Q1. What payment methods do you accept?
We accept all major secure payment methods, including Credit Cards, Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, Mobile Wallets, and Cash on Delivery (where applicable).
Q2. How can I get the invoice for my order?
Upon successful order confirmation, a digital invoice is automatically emailed to your registered address and sent via WhatsApp. A physical printed copy is also enclosed within the delivery parcel.
4. Shipping & Delivery
Q1. What is the standard delivery timeline?
Most orders are carefully dispatched and delivered within 5–7 business days across India.
Q2. How are delivery charges calculated?
Delivery charges depend on total order value and package weight, calculated transparently during checkout. Free delivery is available on qualifying eligible orders.
Q3. Can I modify my shipping address after placing an order?
Yes, you can request an address modification before the parcel is dispatched. Please alert customer support immediately.
Q4. What happens if I miss my delivery?
Our delivery partners typically make up to 3 delivery attempts. You can coordinate directly with the courier partner or contact NCUI HAAT support for re-delivery.
Q5. Do you offer in-store pickup?
Yes, eligible online orders can be collected directly from the NCUI HAAT physical store.
5. Order Tracking
Q1. How do I track my order status?
Visit the Order Tracking section on our website and input your Order ID or Courier Tracking Number to view real-time shipping updates.
6. Returns, Refunds & Cancellations
Q1. What should I do if I receive a damaged, defective, or incorrect product?
Please report it to customer support within 48 hours of delivery along with clear unboxing photographs/videos and order details for prompt replacement or refund.
Q2. What is the standard return window?
Eligible handcrafted products can be returned within 7 days of delivery, provided they are unused and in original packaging with tags intact.
Q3. What items are non-returnable?
Food items, personalized/custom-made items, personal care/beauty products, and items explicitly marked as non-returnable on their product page cannot be returned.
Q4. How long does it take to process a return and refund?
Once the returned item is received at our facility and passes quality inspection, the return is processed within 2 working days. Refunds are credited back to your original payment mode within standard banking timelines.
Q5. What is the order cancellation policy?
Orders can be cancelled anytime prior to shipment dispatch. Once handed to the logistics courier, standard return policies apply.
7. Gifts, Services & Offline Store
Q1. Are gift vouchers and gift wrapping available?
Yes, digital gift vouchers are available, and special gift wrapping can be selected during checkout for eligible items.
Q2. Where is the NCUI HAAT offline store located?
Store Address: NCUI HAAT, 3, Siri Institutional Area, August Kranti Marg, New Delhi – 110016.
Still have questions?
Our customer support team is available via Phone, WhatsApp, and Email. Please visit our official Contact Us page to get in touch.