At NCUI HAAT, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. Please review our comprehensive return and exchange guidelines below.

A Note on Handmade & Handloom Products

Every handcrafted piece is uniquely crafted by Indian artisans. Minor variations in weave, print, texture, colour, finish, or stitching are natural characteristics of handloom processes and are not considered defects. Unlike mass-manufactured items, handloom embraces individuality and natural variation. Nonetheless, NCUI HAAT stands firmly behind our product quality and provides exchange, return, or refund options for all eligible categories.

1. Return Eligibility

  • The product delivered is damaged, defective, or received in poor condition.
  • You received an incorrect product different from what was ordered.
  • The return request is initiated within 7 days of product delivery.
  • The item is completely unused, unwashed, and in its original pristine condition.
  • The item is returned with all original brand tags, labels, packaging boxes, and accompanying accessories intact.
  • A valid invoice, proof of purchase, or order confirmation ID is provided.

2. Non-Returnable Items

  • Products that have been used, washed, altered, or damaged post-delivery.
  • Customized, personalized, or made-to-order craft items.
  • Items explicitly marked as Non-Returnable on their respective product listing pages.
  • Products returned without their original security tags, components, or protective packaging.

3. Reporting Damaged or Incorrect Orders

If your package is damaged, tampered with, or contains an incorrect item, please report it to our customer support team within 48 hours of delivery. Providing clear photographs/videos of the outer parcel and product tags will expedite verification and resolution.

4. Step-by-Step Return Process

  • Initiate Request: Reach out to the NCUI HAAT Support Team with your Order Number and specific reason for return.
  • Pickup / Shipment: Follow the pickup or dispatch guidance provided by our support representative.
  • Quality Inspection: Once the returned merchandise is received at our facility, it undergoes an authenticity and condition check.
  • Resolution: You will be notified via email/SMS regarding the approval and status of your refund or replacement.

5. Return Shipping & Refund Timelines

  • Return Logistics: For verified defective or wrong items, NCUI HAAT coordinates reverse shipping without added cost.
  • Refund Processing: Approved refunds are credited directly back to your original mode of payment (Net Banking, UPI, Cards, or Wallet) within standard banking processing cycles.

6. Order Cancellations & Product Exchanges

  • Cancellations: Orders may be cancelled anytime prior to shipment dispatch. Once handed over to courier logistics, standard return procedures apply.
  • Exchanges: Size or item replacements depend on artisan stock availability. If a direct replacement is unavailable, a full refund will be processed.

Need Assistance with a Return?

For questions regarding your return status, refunds, or replacement items, our dedicated team is here to assist you. Please visit our official Contact Us page or reach out to our Customer Support Team.