We're Committed to Resolving Your Concerns

At NCUI HAAT, customer satisfaction and trust are at the heart of everything we do. If you have any complaint, concern, or grievance regarding our products, services, orders, or marketplace, we encourage you to contact us. Our team is committed to addressing all genuine grievances fairly, promptly, and transparently.

How to Raise a Grievance

• Contact our Customer Support Team through the contact details provided below.
• Share your order number (if applicable), a clear description of your concern, and any supporting documents or photographs to help us investigate the matter.

Grievance Resolution Process

• Every grievance will be acknowledged upon receipt.
• We will review the information provided and may contact you for additional details, if required.
• We strive to resolve grievances at the earliest possible opportunity and keep you informed throughout the process.

Types of Grievances Handled

• Order and delivery issues.
• Product quality or incorrect item complaints.
• Payment, refunds, and cancellation inquiries.
• Seller conduct and marketplace compliance.