This Privacy Policy (“Policy”) describes how our online e-commerce marketplace (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects personal information of users who access or interact with our website or mobile application (collectively referred to as our “Platform”). This Policy applies specifically to cooperative societies in India. By using our Platform, you consent to the practices outlined in this Policy.

1. Information We Collect

  1. Personal Information: We may collect personal information, such as your name, contact details, address, email address, and payment information, when you register an account, place an order, or interact with our Platform. Providing this information is voluntary, but necessary to access certain features or complete transactions.
  2. Non-Personal Information: We may automatically collect non-personal information, such as device information, browser type, IP address, and website usage data, to analyze trends, administer our Platform, and improve user experience. This information is collected through cookies and similar technologies (refer to our Cookie Policy for more details).
  3. Sensitive Information: We do not intentionally collect sensitive personal information (eg, religious beliefs, medical conditions) from users. If you provide any sensitive information voluntarily, you consent to our use and disclosure of such information as described in this Policy.

2. Use of Information

  1. Personal Information: We may use personal information to:
  2. Violating any applicable laws, regulations, or third-party rights.
    1. Provide and personalize our services, process orders, and fulfill contractual obligations.
    2. Communicate with you, respond to inquiries, and provide customer support.
    3. Send promotional emails, newsletters, and other marketing communications if you have opted in to receive them (you may opt out at any time).
    4. Improve our Platform, tailor content, and enhance user experience.
    5. Conduct data analysis, research, and monitoring to improve our business operations and prevent fraud or misuse of our services.
  3. Non-Personal Information: We may use non-personal information for statistical analysis, troubleshooting, system maintenance, and aggregated reporting.

3. Information Sharing

  1. Third-Party Service Providers: We may share personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and customer support providers. These service providers are bound by confidentiality obligations and are authorized to use your personal information only for the purpose of providing services on our behalf.
  2. Legal Compliance and Protection: We may disclose personal information if required by law, legal process, or governmental request. We may also disclose information to enforce our legal rights, protect our users’ safety, prevent fraud, or address security issues.
  3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred to the acquiring entity as part of the transaction. We will ensure appropriate safeguards are in place to protect your information during such transfers.

4. Data Security

  1. We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
  2. You are responsible for maintaining the confidentiality of your account credentials and are encouraged to use strong and unique passwords. Please notify us immediately if you suspect any unauthorized access to your account.

5. Your Rights

  1. Access and Update: You may access and update your personal information by logging into your account or contacting us directly. We will make reasonable efforts to respond to your requests within a reasonable timeframe.
  2. Opt-Out: You have the right to opt out of receiving promotional emails and marketing communications from us. You can do this by following the unsubscribe instructions provided in the communication or by contacting us directly.
  3. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6. Changes to the Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised Policy will be posted on our Platform, and the effective date will be updated accordingly. We encourage you to review this Policy regularly for any updates.

7. Contact Us

If you have any questions or concerns regarding our privacy practices or this Policy, please contact us at support@ncuihaat.online . We will address your inquiries to the best of our ability.