Frequent Asked Questions
For Buyers
NCUI Haat is a unique e-commerce platform tailored specifically for cooperatives and Self-Help Groups (SHGs). Launched by the Hon'ble Prime Minister of India, it acts as a comprehensive marketplace to feature and sell handmade and natural products made by cooperatives registered with NCUI, making them available to customers all both nationally and internationally.
It has over 8.5 L registered cooperatives ranging from Handmade toys to a sophisticated range of machine-made products.
Please visit www.ncuihaat.online for more info.
The head office of NCUI Haat is located in New Delhi, India.
While the majority of products on NCUI Haat are handcrafted, some may incorporate a blend of traditional and modern techniques. Every product listing provides specific details about its production process and origin. Additionally, NCUI Haat's partner, Ethics Prosperity, is dedicated to improving the livelihoods of artisans through fair trade practices, including profit-sharing and direct financial assistance to cooperatives.
Not all food items at NCUI Haat are guaranteed to be organic. However, many of the products are sourced from cooperatives and SHGs that prioritize organic and natural practices. Product descriptions will specify if an item is organic.
We accept a variety of payment methods, including credit/debit cards, net banking, and digital wallets. You will be able to select your preferred payment option at checkout.
Yes, using your credit card on www.ncuihaat.online is secure. We employ advanced encryption technologies and secure payment gateways to protect your financial information.
Yes, NCUI Haat provides Cash on Delivery (C.O.D.) as a payment option.
If you are dissatisfied with the quality of the product, you can return it or request a replacement, provided it meets the return criteria.
Important:
- You can return items that are eligible for return, as long as the return window has not expired.
- Please reach out to our support team for further assistance with your order:
- Phone: +91 7486010734
- Email: support@ncuihaat.online
Note: Exchanges are currently unavailable. If needed, you can return the product and place a new order.
The refund timeline depends on the payment method you selected when placing your order.
- If you paid online, the refund will be processed to your bank account.
For bank account refunds, please ensure that you provide the correct bank account details where you would like the refund to be credited. Refunds will be processed via NEFT/IMPS and should be credited to your bank account within “10 business days” from the date the refund is initiated.
To add your bank account details for the refund, follow these steps:
- Go to ""Your Orders"".
- Click on the order you wish to return.
- Select the ""Return or Replacement items"" option.
- Choose ""Refund to your bank account"".
- Select ""Choose a bank account"".
- Click ""Add a new bank account"" and enter your bank account details.
We accept a variety of payment methods, including credit/debit cards, net banking, and digital wallets. You will be able to select your preferred payment option at checkout.
Enter your AWB number at this link: https://ncuihaat.online/track-your-order/ or get in touch with our customer care team.Product descriptions will specify if an item is organic.
Shipping costs vary based on the destination and weight of the package. You can view the shipping charges during the checkout process before placing your order.
You can contact our customer support team via email at support@ncuihaat.online or by calling our helpline at +91 9016323084. Our team is available to assist you with any queries or issues.
Once an order is placed, modifications are generally not possible. However, if you need to make any urgent changes, please contact customer support as soon as possible, before the order status changes to "in transit."
Our return policy covers products that are damaged or incorrect. Returns must be requested within 7 days of receiving your order. For specific details and procedures, please refer to our full return policy.
Refunds for returned products are processed within 7-10 business days after we receive and inspect the returned items. The refund will be credited to the original payment method used for the purchase.
- The product is not functioning properly or shows visible damage, such as cuts, tears, crushing, broken parts, dents, or scratches.
- The product seal is broken or there is leakage.
- Parts or accessories are missing from the product.
- The product received is a different size or color than what was ordered.
- The item does not match the product description.
- The entire product is missing, but the box appears untampered with.
- The shipping box is damaged or tampered with.
- The product is expired.
- To begin the return process, visit our website and log in to your account. From there, go to your "Orders" section.
- If the order is still within the return window, click the "Return" button.
- Once your return is processed, the item will be picked up on the scheduled date and time, which will be displayed on your screen and communicated to you via email and SMS.
- You can also view the details in your "Your Orders" section.
- If your address is within our courier partners' service area, we will arrange for the pickup.
- If your address is outside the coverage area, you will need to return the item using your own courier.
- Phone: +91 7486010734
- Email: support@ncuihaat.online
No, printing any return documentation is not required.
You can return any damaged or incorrect products within 7 days of receiving your order.
No, in the case of a return, there is no additional costs that the customer/buyer will have to bear for return shipping.
The time window for initiating a replacement is 7 days from the day you receive your order.
If you wish to add or subtract the quantity of a product you wish to buy, on the top right corner you will see a small shopping cart icon. Once you click that, a side panel will open showing all the products that you have added to your cart. Click on the 'View Cart' button which will take you to the shopping cart page. Here next to your products you will see '+' and '-' symbols under the quantity column. You can now change the quantities of the product as required.
You can cancel your order with no extra cost before your order status changes to 'In Transit'. To cancel your order, log into the NCUI Haat portal and go to the 'My Orders' section. Here, follow the instructions on your screen to go about cancelling your order.
From the day you place your order until your order status is updated to 'In Transit' is the amount of time you have to cancel your order.
Unfortunately, you will not be able to request a cancellation if the order has been shipped.
Please wait to receive the order from us and then you can initate a request for return and refund.
You will get a cancellation confirmation message on the website when you have successfully raised the request and provided us with all the details.
For assistance, you can reach out to us via:
Phone: +91 7486010734
Email: support@ncuihaat.online
Our support team is ready to help with any questions or concerns you may have.
Unfortunately, if the item has been ordered online it cannot be returned in-store. A return will need to be initiated online itself within 7 days of receiving the order.
The following categories of products are typically eligible for return on NCUI Haat:
Apparel and Accessories: Clothing, shoes, and fashion accessories can be returned due to sizing issues or style preferences.
Electronics: Many electronic items are returnable if defective or if the buyer changes their mind within a specified period.
Home Goods: Items like furniture, decor, and kitchenware can be returned if unused and in their original packaging.
Beauty Products: Unused beauty and personal care products are generally returnable, though opened items may have specific conditions.
Toys and Games: These items are typically returnable if unopened or defective.
Books and Media: Books, DVDs, and other media can often be returned if in their original condition.
Sports and Fitness Equipment: Unused equipment is usually eligible for return, especially if still in packaging.
Food and Beverage: Some unopened food items may be returnable, subject to local regulations and specific policies.
If there are unforeseen circumstances, exceptions may be provided to the return policy. This exception can only be granted after careful review of the situation and will be evaluated on a case by case basis.
Yes, you can place bulk orders. Please contact our sales team or visit our website for more details and assistance with your order.
If you are cancelling your order before the order status changes to 'In Transit', there is no fee. Once the order becomes 'In Transit', we will not be able to cancel your order or refund your money.
Yes, our support team will ensure you receive a full refund if you cancel the order before the order status changes to 'In Transit'
Please reach out to our support team for assistance.
To cancel your order, you’ll need to cancel the entire order, as specific product cancellations aren’t currently supported. Please contact support for further assistance.
You can cancel the order online on a holiday or weekend but if you need any additional support, our support team can help you. This is subject to the support team's availability on a holiday or weekend.
Yes, items purchased on sale or with a promotion can be returned, subject to our return policy. Please review the policy or contact support for details.
Please reach out to our support team for assistance.
Please return the item in its original packaging with all tags intact.
For assistance, you can reach out to us via:
Phone: +91 7486010734
Email: support@ncuihaat.online
Our support team is ready to help with any questions or concerns you may have.
No, products cannot be returned once they have been opened.
For Sellers
To become a seller, you need to register on our platform by filling out the seller application form available on our website. Once your application is reviewed and approved, you can start listing your products.
You will need to provide the following documents:
• GST No.
• PAN Card No.
• Incorporation Certificate/Registration No.
• FSSAI License (If the Product Category is Food)
• Cancelled Cheque/Passbook Front Page copy
Currently, there is no registration fee for becoming a seller on NCUI Haat. However, certain charges may apply for listing and transaction services.
Once registered, you can list your products by uploading detailed descriptions, high-quality images, and pricing information through your seller dashboard.
Product listings should adhere to our guidelines which include accurate descriptions, clear images, and compliance with quality standards. Detailed guidelines are provided in the seller dashboard.
The onboarding process for NCUI Haat typically takes about 5 working days. This allows sufficient time for thorough document review and verification to ensure a smooth and compliant onboarding experience for Cooperatives, SHGs, and FPOs.
Only Cooperative Societies, Self-Help Groups (SHGs), and Farmer Producer Organisations (FPOs) are eligible to sell on NCUI Haat. Individual sellers or other types of entities are not eligible to apply.
After you submit your application, the NCUI Haat management team will review your documents and information. If your submission meets our eligibility criteria, your application will be approved, and you’ll receive further instructions to proceed with setting up your seller account.
NCUI Haat does not charge any membership or onboarding fees. Sellers are only responsible for covering logistical expenses, inventory storage costs, and a nominal order processing fee. This structure allows Cooperatives, SHGs, and FPOs to join the platform with minimal upfront costs.
NCUI Haat maintains strict guidelines to ensure a safe and compliant marketplace. The following products are prohibited:
Illegal Goods: Items such as narcotics, counterfeit products, and stolen goods are strictly banned.
Obscene or Offensive Material: Any pornographic content, hate speech, or materials promoting violence or discrimination are prohibited.
Tobacco Products: The sale of cigarettes, cigars, and other tobacco products is restricted.
Alcohol: Alcoholic beverages are regulated and often restricted on the platform.
Firearms and Ammunition: Weapons, firearms, and ammunition are not allowed.
Hazardous Materials: Items posing safety risks, such as explosives or toxic substances, are prohibited.
Endangered Species: Products made from endangered animals, including ivory or certain furs, cannot be sold.
Human Remains: The sale of human organs, tissues, or remains is illegal.
Falsified or Unauthorized Medicines: Prescription drugs or unregulated health products are not permitted.
Certain Electronics: Electronics that do not comply with regulatory standards are restricted.
Gambling Products: Items related to gambling may be restricted based on local laws.
Please adhere to these guidelines to ensure a safe, responsible marketplace for all NCUI Haat users.
Payments are processed through secure channels and are transferred to your registered bank account on a regular basis, as specified in your seller agreement.
Improving sales can be achieved by optimizing product listings with compelling descriptions and high-quality images, participating in promotions, and maintaining excellent customer service.
If you encounter issues with your seller account, contact our seller support team via email at support@ncuihaat.online for assistance.
For support, you can email our seller support team at support@ncuihaat.online We are here to help you with any issues or questions you may have.
To onboard with NCUI Haat, Cooperatives, Self-Help Groups (SHGs), and Farmer Producer Organisations (FPOs) need to submit the following documents:
Cooperative Society Registration Certificate – Proof of cooperative registration.
SHG Registration Code - (if available).
FPO’s Certificate of Incorporation from the Registrar of Companies.
GST Certificate – Valid Goods and Services Tax registration (If available).
FSSAI License Certificate – Food Safety and Standards Authority of India license (if applicable to the product type).
PAN Card – Cooperative/SHG/FPO's Permanent Account Number card.
Bank Details – Cancelled cheque from the Cooperative Society/SHG/FPO's bank account.
President’s Details – Identification documents such as Aadhar card, PAN card, and contact number.
To become a seller on NCUI Haat, follow these steps:
Verify Eligibility – Ensure your organization is a Cooperative, Self-Help Group (SHG), or FPO eligible to sell on the platform.
Submit Your Application – Apply online through this registration link: https://ncuihaat.online/seller-register/.
Complete Documentation – Provide the necessary documents for verification.
Approval Process – Wait for our team to review and approve your application.
Payment Process Overview – Once approved, you will receive details regarding the payment process.
To apply as a seller on NCUI Haat, simply fill out the application form available here: https://ncuihaat.online/seller-register/. After submission, our team will review your application and guide you through the next steps.
Payments to sellers on NCUI Haat are processed at regular intervals, either monthly or bi-weekly, depending on the platform’s payment policy. To ensure timely payments, sellers must maintain accurate sales records and adhere to invoicing requirements, facilitating smooth and efficient payment processing.
NCUI Haat does not charge any membership or onboarding fees. Sellers are only responsible for covering logistical expenses, inventory storage costs, and a nominal order processing fee. This structure allows cooperatives, SHGs and FPOs to access our platform with minimal upfront costs, paying only for essential services.
For any assistance, you can reach us by calling +91 7486010734 or emailing us at support@ncuihaat.online. Our support team is ready to help you with any inquiries or issues you may have.
Yes, we provide comprehensive guidance and training to help you succeed as a seller on NCUI Haat. Our team is here to support you at every step. For assistance, you can contact our representative at +91 7486010734 or email us at support@ncuihaat.online.
If GST registration is not available, the seller must provide a declaration stating that they do not possess the relevant GST certificate and that their annual income is below ₹10 lakh per annum. This ensures compliance with the applicable regulations.
You can share images of your products with us, and our team will assist you in determining the Maximum Retail Price (MRP). We'll help ensure that your pricing is accurate and compliant with market standards.
Yes, after signing up, you’ll have access to a vendor dashboard that allows you to track the performance of your products. This feature helps you monitor sales, inventory, and other key metrics to optimize your selling experience.
Yes, you are welcome to visit the NCUI Haat and NCUI premises. Please inform us in advance to ensure that we can make the necessary arrangements for your visit.
Selling on NCUI Haat offers a range of benefits designed to empower cooperatives:
Cooperative, SHG and FPO-Centric Platform: Our marketplace is specifically dedicated to cooperatives, allowing you to showcase your handcrafted and natural products.
No Hidden Charges: We do not charge commissions, onboarding fees, or subscription costs, ensuring that you keep the maximum profit from your sales.
Multi-Language Accessibility: NCUI Haat is available in over 10 regional languages, making it accessible to sellers and customers across diverse regions.
Ease of Doing Business: We cover 19,000 pincodes, and our platform provides tools to track sales and make informed decisions with real-time data.
24/7 Capacity Building Support: We offer free training, onboarding, branding, promotional support, and assistance with legal compliance, helping you grow your business with confidence.
Yes, we have a physical presence at NCUI Haat, located in Hauz Khas on the NCUI Campus. You are welcome to visit us for assistance or to learn more about our platform.
The process for suppliers on NCUI Haat is as follows:
Supplier Onboarding: We identify and onboard suppliers who offer quality products. This includes verifying their credentials to ensure they meet NCUI Haat standards.
Product Listing: Suppliers list their products on NCUI Haat, providing essential details such as product descriptions, pricing, and images.
Order Placement: Customers place orders through NCUI Haat, which aggregates demand for the listed products.
Inventory Management: NCUI Haat monitors inventory levels in real-time to ensure product availability and prevent stockouts.
Order Fulfillment: Once an order is placed, the supplier prepares the product for shipment. NCUI Haat may coordinate logistics or leave it to the supplier to manage.
Shipping and Delivery: Products are shipped to the customer, and tracking information is provided for transparency.
Receiving and Quality Check: Upon delivery, customers can inspect the products. Any discrepancies or quality issues are addressed through NCUI Haat's return or dispute resolution processes.
Payment Processing: NCUI Haat manages payment transactions, ensuring suppliers are paid according to agreed terms after order fulfillment.
Returns and Customer Service: NCUI Haat handles returns and exchanges, providing customer support to ensure satisfaction throughout the process.
This ensures a smooth and efficient transaction process for both suppliers and customers on the platform."
Currently, only registered Self-Help Groups (SHGs) affiliated with NCUI are eligible to participate in NCUI Haat.
The following categories of products are typically eligible for return on NCUI Haat:
Apparel and Accessories: Clothing, shoes, and fashion accessories can be returned due to sizing issues or style preferences.
Electronics: Many electronic items are returnable if defective or if the buyer changes their mind within a specified period.
Home Goods: Items like furniture, decor, and kitchenware can be returned if unused and in their original packaging.
Beauty Products: Unused beauty and personal care products are generally returnable, though opened items may have specific conditions.
Toys and Games: These items are typically returnable if unopened or defective.
Books and Media: Books, DVDs, and other media can often be returned if in their original condition.
Sports and Fitness Equipment: Unused equipment is usually eligible for return, especially if still in packaging.
Food and Beverage: Some unopened food items may be returnable, subject to local regulations and specific policies.
No, you do not need to submit original documents. You can simply share scanned copies of your documents with us for the onboarding process.
If any required document is missing, we will need to pause the onboarding process until the necessary document is provided. This ensures that all compliance requirements are met before proceeding.
Yes, you can connect with a community of vendors by calling us. Please ensure that your information is registered with our CRM team to receive assistance and be a part of our network.
Yes, you can meet and connect with other cooperatives, SHGs and FPOs at NCUI meetups, training sessions, and annual general meetings. These events provide great opportunities to network, share experiences, and collaborate with fellow entities.
To register as a seller, please fill out the simple form available here: Seller Registration Form. Alternatively, you can contact us at +91 7486010734 or email us at support@ncuihaat.online for any assistance. Our team will be happy to guide you through the process.
Currently, the NCUI Haat portal supports 10 languages, with plans to add more languages in the near future to further enhance accessibility for users across different regions.
Our privacy policy outlines how we collect, use, and protect your personal data. For detailed information, please refer to our privacy policy here: Privacy Policy.
Shipping prices vary based on factors such as the shipment's location, weight, and dimensions. These details help determine the most accurate shipping cost for each order.
If a vendor does not have cataloguing, photography, or pricing available, NCUI Haat will handle these tasks through ncuihaat.online, ensuring that the products are properly listed and presented on the platform.
At NCUI Haat, we are committed to promoting your products effectively to help scale your business. Our strategy includes leveraging various sales and marketing channels on ncuihaat.online, such as:
Targeted Digital Marketing Campaigns: We run focused digital campaigns to increase product visibility.
Social Media Promotions: We use social media platforms to engage with a broader audience and promote your products.
Partnerships: We collaborate with relevant partners to further enhance the reach of your products.
Additionally, we utilize analytics to continuously optimize our efforts, ensuring that your products receive the attention and visibility they deserve.
Yes, in the case of sale of food products, a Food Safety and Standards Authority of India (FSSAI) license is required to ensure the product is safe for human consumption. If products like soap, shampoo or any other cosmetic products is being produced, a Cosmetic Registration Certificate is necessary.
Through NCUI Haat's partner, Ethics Group of Companies, we are able to service 19,000+ pincodes where delivery and pick up is possible. Ethics Group of Companies has warehousing facilities and looks after all the logistics requirements to ensure that both pick up and delivery of the product is done seamlessly, pan India.
You can get in touch with us on +91 8373-935-935 / +91 7486010734 with your respective pincodes and we will get back to you with information on whether the pincode is serviceable or not.
The seller would be informed of damage during the time of quality control.
Yes, the NCUI team will connect you to our onboarded partner, Institute of Social Responsibility and Accountability (ISRA) who will support you in obtaining necessary licenses and certifications.
There are no restrictions on the number of sellers. We service 19,000+ pincodes and you can ask us if we service your respective pincode.
NCUI Haat's partner, Ethics Group of Companies has a number of warehouses where even cold storage is possible to maintain the freshness of the product. Ethics also lays emphasis on correctly packaging the products to ensure freshness of such perishable products.